Customer Marketer

Job description


As Customer Marketer at ChannelEngine you take responsibility for customer marketing programs, detailed planning, proactive communication and flawless delivery of memorable marketing experiences that support our sales goals. Together with the Customer Success team, you focus on the experience, growth and success of our current customers and you will nurture prospects to make them clients. With the Marketing- and Product team, you cooperate to educate our customers about our products and services.

What you’ll be doing

  • Identify and activate growth opportunities within our prospects/customer database,

  • Develop and maintain good relationships with our customers and create success stories, references and manage end-to-end customer advocacy programs,

  • AB testing and shaping lead scoring model,

  • Turning clients into ambassadors,

  • Securing reviews and customer success stories.

Job requirements

What you’ll need

  • Bachelor's degree in marketing, or a relevant field,

  • Minimum 3 years of experience within a customer marketing focused position, preferably within a fast paced environment,

  • Substantial understanding of sales-focused marketing, e-commerce customers and marketplace leaders,

  • Customer-centric mindset, where you are able to interact with customers directly,

  • Ability to work with cross-functional and cross-cultural teams,

  • A team player mentality and positive “can do” attitude,

  • Ability to work in a fast-paced environment,

  • Excellent communication skills in English, both written and verbal,

  • HubSpot experience considered plus (HubSpot certification big advantage).

Why you’ll love working here

  • Number 1: working at a company that is at the forefront of the world of e-commerce and online marketplaces. An interesting industry: marketplaces are booming; therefore our company is thriving!
  • As this is a brand new role; you'll make a lot of impact from the moment you start, people will love that you’re here!
  • Personal and professional development within a fast-growing international company,
  • Hybrid working. Work from the office next to Leiden Central Station, or of course, from home
  • You’ll be working with more than 180 talented and passionate (international) minds, who will make you feel welcome from the start,
  • Plenty of cool events to keep your social calendar full, from pub quizzes to movie nights to cooking classes!
  • A great compensation package and attractive pension scheme.

About ChannelEngine

ChannelEngine is a fast-growing, e-commerce SaaS solution. We help brands, retailers and wholesalers find millions of new customers by connecting them to the biggest marketplaces around the world.

Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. Our clients include Bugaboo, Hunkemöller, Brabantia, Bosch, JDE, and Reckitt, to name just a few.

ChannelEngine is growing at a rapid pace and currently covers channels in Europe, North- and Central America, the Middle East, and Asia-Pacific. Our mission is to cover the globe. For this, we need to expand our teams with adventurous and ambitious people who want to shape the world of e-commerce with us.