Customer Onboarding Specialist North America

Job description

Would you like to work at a fast-growing tech scale-up where you are guaranteed a steep learning curve and work in an informal, but above all, professional team? Gain valuable experience in both e-commerce and tech? Then ChannelEngine is where you want to be!

We are looking for a Customer Onboarding Specialist who will connect the systems of new customers to our platform as smoothly and quickly as possible by using our ready-built plugins. Once connected, you support our customers by answering all their questions on how to use ChannelEngine.

What you'll be doing

  • After our sales team signs a client, you will supervise the onboarding process, which usually starts with connecting the system of the customer to the ChannelEngine platform,

  • You will coach and train the client in setting up their account,

  • You will keep a close eye on whether everything runs smoothly, and you check, for example, whether the orders display correctly in the customer's systems,

  • Once up and running, you assist customers with any questions they may have regarding the use of ChannelEngine,

  • You proactively provide your input in order to realize process and software improvements and customer satisfaction.

Job requirements

What you’ll need

  • Proven experience in a client-facing role, such as account executive, assistant project manager, or sales support, preferably within the e-commerce market,

  • Experience in onboarding new customers is a big plus,

  • Affinity with technology, (please specify it in your CV or motivation letter),

  • Excellent communication skills in English, both written and verbal.

What we can offer you

  • Number 1: working at a company that is at the forefront of the world of e-commerce and online marketplaces. You grow along with a fast-growing scale-up,

  • Lots of freedom! Whether it’s being able to pick up your bright ideas straight away or deciding upon your own working hours,

  • State-of-the-art tech: work with the latest technologies, business models and tools,

  • You will be working in a driven team that is passionate about creating the best customer experience possible,

  • Exciting opportunities to experience and grow into new functions such as Technical Support, Customer Success, Sales, etc.,

  • We have a great working environment with fun colleagues, and lots of team activities,

About ChannelEngine

ChannelEngine is a fast-growing, e-commerce SaaS solution. We help brands, retailers and wholesalers find millions of new customers by connecting them to the biggest marketplaces around the world.

Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. Our clients include Bugaboo, Hunkemöller, Brabantia, Bosch, JDE, and Reckitt, to name just a few.

ChannelEngine is growing at a rapid pace and currently covers channels in Europe, North- and Central America, the Middle East, and Asia-Pacific. Our mission is to cover the globe. For this, we need to expand our teams with adventurous and ambitious people who want to shape the world of e-commerce with us.