The Project Manager is responsible for the detailed work associated with managing client implementation of our software. This includes but is not limited to project planning, resource allocation, regular reporting, owning meetings and communication, following up on tasks, identifying risks, and keeping resources and efforts of software implementation projects focused on the priorities, timeline, and budget.

The Project Manager coordinates and prioritizes project tasks, manages timelines, initiates and maintains project plans, and communicates status to clients, project sponsors, and senior and executive management.

Engages and encourages & mobilizes participation of the customer stakeholders of various departments of the required changes before and as the plan is implemented.

The Project Manager is also responsible for ensuring all internal resources are properly aligned and activities are reinforced for better operational efficiency and execution of the implementations.

In this role you’ll:

• Manage all project documentation including timelines, project plan, communication plan, risk log, and project reports to internal and external stakeholders.

• Manage the project budget (agreed scope in the Statement of Work) including project funding, and forecast, and worked project hours.

• Ensure timely resolution of client and internal issues and communicate resolved issues to clients and internal teams.

• Build effective relationships and communications with clients by obtaining client feedback

• Reinforce employees' roles, responsibilities, and expectations on a project.

• May assist with presale activities including meetings and conference calls to determine needs analysis and project scope.

• Measure, track, and evaluate progress against the project plan, deliverables, milestones, and required tasks.

• Prepare project status reports and keep management, clients, and others informed of project status and related issues.

• Identify, resolve, and document client-side issues and impacts on the project.

• Collaborate with client-facing team members, like Sales, Product & Tech, CSM, Customer Support, and Delivery and make sure all dependent teams are aligned to make the project a success.

What you’ll need

• Experience in using Project Management software tools to ensure high efficiency for visual management and insights on multiple projects in Delivery, preferably experience in ClickUp;
• Very high problem-solving and structuring skills, with the ability to simplify complex areas;
• Ability to manage multiple projects with a preference for software implementation and operational-related projects;
• Good communication skills (on several levels) and ability to work with, influence, and align with multiple stakeholders;
• Experience with BI tools such as PowerBI;
• Flexibility and capability of finding the right balance between structured problem analysis and project management and agility to deal with a fast-pacing change environment with a proactive approach;
• E-commerce and marketplace industry experience is a plus;
• Pre if you have hands-on functional or technical integration/ implementation experience (marketing automation, CRM, ERP, ChannelEngine, Middleware etc).

What we can offer you

• Our awesome company and culture! We are a young, vibrant and international company playing a leading role in the world of e-commerce and online marketplaces,

• An interesting industry: marketplaces are booming, therefore our company is thriving,

• Personal and professional development within a fast-growing, international company,

• State-of-the-art tech: we work with the latest technologies, business models and tools,

• Great colleagues to work with! We are a fun and energetic mix of people who enjoy the work we do and the people we work with,

• Lots of freedom! Whether it’s being able to pick up your bright ideas straight away or developing growth plans with customers - you can develop your role,

• Base yourself in our Leiden office or work remotely from Dublin or Berlin,

• An attractive pension scheme and other benefits.

About ChannelEngine

ChannelEngine is a fast-growing, e-commerce SaaS solution. We help brands, retailers and wholesalers find millions of new customers by connecting them to the biggest marketplaces around the world.

Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. Our clients include Bugaboo, Hunkemöller, Brabantia, Bosch, JDE, and Reckitt, to name just a few.

ChannelEngine is growing at a rapid pace and currently covers channels in Europe, North- and Central America, the Middle East, and Asia-Pacific. Our mission is to cover the globe. For this, we need to expand our teams with adventurous and ambitious people who want to shape the world of e-commerce with us.
We are looking for candidates based in Europe who are able to take this role without any relocation and/or sponsorship support.