Experienced Technical Writer (E-commerce Marketplace SaaS Platform)

Job description

We are an international, fast-growing tech scale-up. You are a tech-savvy, analytical technical writer.

Would you like to use your writing skills to support 2000 brands and customers, who are using our e-commerce SaaS-platform?


As our E-commerce platform grows, our documentation needs are also growing. Therefore, we need you. A Senior Technical Writer capable of comprehensively learning our platform and documenting features, improvements, dependencies, known issues, and everything in between. If you are experienced in technical writing and documentation at a senior level and want to make a difference for 2000 brands and customers, we need your experience to take our documentation to the next level.


Documentation plays a key role in how our customers take advantage of the platform’s many components, and in ChannelEngine, we treat it as an essential part of our product. You’ll create high-quality and understandable internal and external documentation. The goal: to make our products easier to use and to improve the success of our customers.


Your Challenges

  • Work with internal support and software development teams to obtain an in-depth understanding of our E-commerce Marketplace SaaS platform and the documentation requirements
  • Translating complex technical information into easily understandable information for customers, partners and colleagues.
  • Producing high-quality technical documentation that is appropriate for its intended audience. So you’re able to adapt your story to the knowledge level of the customer
  • Write easy-to-understand online help and guides and create tutorials to help end-users
  • Create a knowledge base and maintain the information architecture

Did we get you enthusiastic?

What does ChannelEngine have to offer you?

  • This is a new role, so you will have the opportunity and room to implement your bright ideas together with your colleagues
  • Working at a company that is leading the world of e-commerce and online marketplaces. You grow along with a fast-growing company with international ambitions
  • State-of-the-art technology: work with the latest technologies, business models and tools
  • You will be growing along with a fast-growing company with international plans and ambitions
  • You will be working in a driven team that is passionate to create the best customer experience possible
  • Work in our modern office next to Leiden Central Station, or of course, from home
  • And there's more than enough room to enjoy life. We're in the heart of Leiden, less than 10 minutes walking distance from Central Station. We want our colleagues happy and healthy, so there's quality chairs and standing desks to work at, and free fruit all day long

Job requirements

Who are you?

This really makes you the perfect colleague to support our customers:

  • Strong experience in technical writing of software documentation. You understand the craft of technical writing and how it differs from other types of writing
  • Have knowledge and experience in software development that you can utilize in one of the following areas: APIs, integration, deployment, documentation engineering (docs-as-code, localization), user assistance/guidance embedded in the product, microcopy/UX writing
  • Experience with creating or improving a knowledge base is preferred
  • Fluent in English (near-native level)
  • 32-40 hours per week available

What is ChannelEngine?

ChannelEngine is a fast-growing SaaS solution, offering leading brands, distributors and retailers of all industries a solution to connect their systems to most important international Marketplaces and sales channels while optimizing sales, minimizing time and maximizing profit and reach.

ChannelEngine's story began in 2013 when it became undeniable that marketplaces were going to be one of the most important elements of the global e-commerce market. We saw an opportunity to make these powerful platforms available to any business. Our 15+ years of e-commerce experience helped us build the most complete marketplace management suite and now, 7 years later, we facilitate the sale of over 6 million products from 2000 brands to over 100 marketplaces. Our platform is used by many strong and well-known companies. Some of the many great names we work for are JBL, Bugaboo, Brabantia, Brunotti, Hunkemöller, RB (Finish, Airwick, Durex, Nurofen), Body & Fit, Nelson, Libbey, Signify, Staples, Polaroid, and many more.

ChannelEngine is growing at an extremely rapid pace and currently covers Channels in Europe, US, Canada and Mexico and is currently on a mission to cover the globe.

Do you like change and innovation? Are you looking for high energy and driven people to work with and achieve ambitious goals together while having fun? Are you ready to grow with us? Don’t hesitate to send in your application!