Integration Coordinator APAC

Job description

Would you like to put your project management experience to use in an independent role with lots of responsibility in a fast-growing tech scale-up that is leading in the innovation of e-commerce? Work amongst a professional team with highly experienced and passionate developers, support staff and customer success managers?

ChannelEngine is looking for an Integration Coordinator who can manage the integrations of our large international clients and partners with our platform. You contribute directly to our clients satisfaction.

What you’ll be doing

  • You coordinate and monitor the integration process,

  • You collect the relevant technical information so you, together with the client and the input of our development team, can make a feasible integration plan. Integration usually takes place with an API or (customized) ERP system,

  • You take action if deadlines or agreements are not being met,

  • After completing the necessary tests with the client, you will coach them in setting up and using ChannelEngine or ask functional support to do so,

  • You continuously improve the integration process and the (general) customer information,

  • You proactively make suggestions for improvements in API endpoints, interfaces and documentation, as well as proposals for software improvements,

  • After go-live, you will arrange a proper handover to the support team and the customer success manager.

Job requirements

What you’ll need

  • A bachelor's degree, or thinking level, and at least two years of project management experience within a tech environment,

  • Familiarity with data formats and APIs and a strong affinity with technology,

  • Good communication skills in English, both written and verbal,

  • Ability to communicate clearly and in a positive manner for example, when explaining to a client that something cannot or will not work,

  • You work in a structured way and can manage several large projects at the same time,

  • You are a self-starter with initiative and a sense of responsibility,

  • You get energy from continuously improving the integration process and the customer experience.

What we can offer you

  • Number 1: working at a company that is at the forefront of the world of e-commerce and online marketplaces. You grow along with a fast-growing scale-up,

  • Lots of freedom! Whether it’s being able to pick up your bright ideas straight away or deciding upon your own working hours,

  • State-of-the-art tech: work with the latest technologies, business models and tools,

  • You will be working in a driven team that is passionate about creating the best customer experience possible,

  • Exciting opportunities to experience and grow into new functions such as Technical Support, Customer Success, Sales, etc.,

  • We have a great working environment with fun colleagues, and lots of team activities,

  • We have an office in Central Business District of Singapore, but you can work from home whenever you want,

About ChannelEngine

ChannelEngine is a fast-growing, e-commerce SaaS solution. We help brands, retailers and wholesalers find millions of new customers by connecting them to the biggest marketplaces around the world.

Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. Our clients include Bugaboo, Hunkemöller, Brabantia, Bosch, JDE, and Reckitt, to name just a few.

ChannelEngine is growing at a rapid pace and currently covers channels in Europe, North- and Central America, the Middle East, and Asia-Pacific. Our mission is to cover the globe. For this, we need to expand our teams with adventurous and ambitious people who want to shape the world of e-commerce with us.