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Customer Onboarding Specialist

RemoteLeiden, Noord-Holland, NetherlandsIntegrations & Onboarding

Job description

We’re looking for an experienced Customer Onboarding Specialist to join our Delivery Team at ChannelEngine 🎉 With diverse customers across a variety of industries, and spread around the globe, no two days are the same, ensuring that your role as our Customer Onboarding Specialist is dynamic and rewarding 🌟

What will you do as a Customer Onboarding Specialist?

You’ll work alongside friendly and collaborative colleagues, overseeing the end-to-end onboarding process for new customers at ChannelEngine. You’ll be connecting customers’ systems to our platform and facilitating API connections for channel integrations 🔌 You’ll coach and train customers in setting up their accounts, walk them through ChannelEngine settings and functionalities, and ensure a seamless onboarding experience 🎯 Once onboarding is complete, you’ll keep a close eye out to check that everything is running smoothly, before handing the account over to the Customer Success Team.

Job requirements

What makes you the ideal Customer Onboarding Specialist?

  • 2+ years’ experience in managing onboarding projects, creating and tracking project timelines, and coordinating with cross-functional teams,

  • Strong knowledge of e-commerce platforms and online marketplaces, their architecture and how data flows through the systems,

  • Proficiency in working with various APIs, handling authentication, and troubleshooting common API issues,

  • Ability to work independently and proactively, with a can-do attitude,

  • Good communication and interpersonal skills in English,

  • Currently living in the Netherlands, Germany, or Canada.

Nice to have (but not essential)

  • French, German, or Turkish language skills,

  • Familiarity with ClickUp and Hubspot.

Why you’ll love working here

  • You’ll be working in an open and collaborative company with +/-200 colleagues of over 30 different nationalities 🌎

  • We offer a professional, yet informal work environment, where it’s easy for you to try new things, share your ideas, and make an impact

  • Work-life balance: we enable people to work in ways that suit their working style, which is why we offer flexible hours, hybrid-working, and the freedom to take workcations 🏝️

  • We have a continuous feedback culture to help you track your progress and facilitate your professional development 🎯

  • Our Work’s Council: the perfect platform to ensure everyone is able to express their opinions, concerns, and ideas in a meaningful way

  • 🌈 Our Diversity & Inclusion Committee ensures ChannelEngine remains an inclusive and diverse workplace, where we embrace our differences, share a common sense of belonging and everyone feels free to be themselves ⚧️

  • We want to make sure everyone is supported mentally and emotionally which is why we provide free access to mental healthcare support

  • You’ll be granted equity benefits so that we can grow together 🌱

You’ve applied. What’s next?

We want all of our candidates to enjoy a smooth and efficient experience with us which is why we aim to get back to you regarding your application within 2 business days. The first step is a screening call with a member of the recruitment team. This is followed by video meetings with the hiring managers and two members of the onboarding team, and a follow up meeting with the department head. Our interview process tends to take 3-4 weeks to complete 💙