Product Trainer/Content Developer

Job description

We are a global, fast-growing tech scale-up. You are an experienced Product Trainer with the technical background to create something awesome from scratch! We need you to play a key role in developing and delivering high-value training programs for the 2000 brands and customers currently using the ChannelEngine e-commerce SaaS platform.

The Product Trainer crafts, maintains, and delivers standard and custom Instructor-Led Training (ILT) to groups onsite and offsite and develops and maintains content for eLearning courses.

If you have innovative ideas about Product Training and the desire to achieve results together with a team of eLearning developers, Technical Writers and more, then you are the person we are looking for!

The Learning Team is a new department for internal and external learners and will therefore offer a lot of room for responsibility, creativity, independence, and personal development in a collaborative setting to achieve our ambitions together as one team.

The Product Trainer is responsible for timely delivery of the Instructor-Led and eLearning courses to customers and partners.

What you’ll be doing

  • Develop and maintain content for standard product training courses

  • Develop outlines and objectives for training content.

  • Write scripts and gather source materials for training content, either for classroom materials or online learning.

  • Work with eLearning developers to develop and maintain eLearning courses.

  • Develop and maintain delivery and supporting materials for Instructor-Led training.

  • Review and test courses related to the developed content.

  • Ensure content of training courses is kept up to date with released software by maintaining product expertise and using tracking tools.

  • Deliver standard Instructor-Led training, virtually or in person.

  • Develop knowledge on the customer's environment and business processes.

  • Develop and maintain deep product and technical knowledge.

  • Develop and maintain expertise on assigned product line(s) via collaboration with Support, Services, and Product teams.

Already excited about this great new role?

Job requirements

What you bring to the Table:

  • Organized with flexible can-do attitude.

  • Creative and effective problem solver.

  • Ability to deliver learning programs of high quality.

  • Ability to work independently in a fast-paced environment to produce multiple quality results with varying deadlines.

  • Comfortable in crafting and editing sophisticated presentations, capturing content, creating, and editing multimedia elements for the online courses.

  • Strive to always improve and deliver high quality courses to our customers and partners.

What you’ll need:

  • Bachelor’s degree in Learning and Development, Adult Education, Computer Science or related field, and 1-3 years directly related experience.

  • Skilled at demonstrating technical applications with non-technical users.

  • Ability to successfully work with cross-functional teams.

  • Ability to balance multiple projects and deliver consistently high-quality programs in frequent cadence.

  • Strong focus on results and quality.

  • Ability to learn at an above average pace and apply learning immediately to training delivery.

  • Demonstrated flexibility, adaptability & collaborative abilities

  • Outstanding verbal and written interpersonal communication skills in English.

  • Experience working with virtual meeting tools.

  • Availability to work a minimum of 36 hours per week.

  • Travel up to 20%

What we can offer you:

  • Our awesome company and culture! We are a young, vibrant and international company playing a leading role in the world of e-commerce and online marketplaces,

  • An interesting industry: marketplaces are booming, therefore our company is thriving!

  • Personal and professional development within a fast-growing, international company,

  • State-of-the-art tech: we work with the latest technologies, business models and tools,

  • Work in our modern office in the heart of Leiden, just a short walk from Leiden Central Station, or from home (hybrid),

  • Great colleagues to work with! We are a fun and energetic mix of people who enjoy the work we do and the people we work with!

  • Lots of freedom! Whether it’s being able to pick up your bright ideas straight away or deciding on your own working hours,

  • An attractive pension scheme.

About ChannelEngine

ChannelEngine is a fast-growing, e-commerce SaaS solution. We help brands, retailers and wholesalers find millions of new customers by connecting them to the biggest marketplaces around the world.

Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. Our clients include Bugaboo, Hunkemöller, Brabantia, Bosch, JDE, and Reckitt, to name just a few.

ChannelEngine is growing at a rapid pace and currently covers channels in Europe, North- and Central America, the Middle East, and Asia-Pacific. Our mission is to cover the globe. For this, we need to expand our teams with adventurous and ambitious people who want to shape the world of e-commerce with us.