Revenue Operations Specialist North America

Job description

ChannelEngine is a fast-growing SaaS solution, offering leading brands, distributors and retailers of all industries a solution to connect their systems to most important international marketplaces and sales channels while optimizing sales, minimizing time and maximizing profit and reach. From a local team of five people in 2018 to an international team of 200+ in 2022, ChannelEngine is growing rapidly. We have a great opportunity for an enthusiastic commercial support specialist to join our team!

What you’ll be doing

In this role you will support the commercial organization and local leadership team by organizing events, improving data and reporting accuracy and picking up important projects they don’t have time for.

  • Performing administrative tasks to support the whole sales team in gaining and retaining customers. Like accurately processing new deals in the system for correct invoicing.

  • Your responsibilities will include setting up the pricing plan for new clients, scheduling meetings, checking the monthly license fee and coordinating all data in admin.

  • Managing customer accounts by enriching the partnership leads with info, working alongside them, setting up dev accounts for partners.

  • Supporting the operation channel.

  • Working with customer success managers and communicating with existing clients to explore partner agency support.

  • You will be involved in the business development and qualification process by getting in touch with prospective clients to troubleshoot their issues, as well as plan demos where needed.

  • Prioritize and organize the deals pipeline.

Job requirements

What you’ll need

  • Good time management and organizational skills.

  • You should also demonstrate excellent interpersonal, communication, and customer service skills.

  • Any experience with operational or supportive roles would be a plus.

  • An understanding of marketplaces and e-commerce, also the surrounding ecosystem of consultants, agencies, and sales methodology.

  • You have the ability to collaborate with different stakeholders, internally and externally.

  • You are motivated, willing to get the job done, enthusiastic personality with a hands-on mentality.

  • Having a hands on mentality to help your colleagues however possible.

  • Curiosity! You strive to learn more every single day.

Why you'll love working here
  • Our awesome company and culture! We are a young, vibrant and international company playing a leading role in the world of e-commerce and online marketplaces,

  • We want our colleagues to be happy and healthy, therefore we have a group healthcare plan with 100% medical insurance coverage and 50% coverage on dental insurance.

  • Personal and professional development within a fast-growing, international company,

  • Lots of freedom! Whether it’s being able to pick up your bright ideas straight away or deciding on your own working hours,

  • State-of-the-art tech: we work with the latest technologies, business models and tools.

About ChannelEngine

ChannelEngine is a fast-growing, e-commerce SaaS solution. We help brands, retailers and wholesalers find millions of new customers by connecting them to the biggest marketplaces around the world.

Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. Our clients include Bugaboo, Hunkemöller, Brabantia, Bosch, JDE, and Reckitt, to name just a few.

ChannelEngine is growing at a rapid pace and currently covers channels in Europe, North- and Central America, the Middle East, and Asia-Pacific. Our mission is to cover the globe. For this, we need to expand our teams with adventurous and ambitious people who want to shape the world of e-commerce with us.