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Senior Customer Success Manager - New York, Toronto

RemoteNew York, New York, United StatesCustomer Success

Job description

We are looking for an experienced Customer Success Manager to join our Customer Success team! This team is responsible for building and maintaining strong relationships with our customers to ensure their success in the ever growing ecommerce landscape.⭐ You’ll be joining our team based in the US or Toronto to facilitate the growth of our North American customer base.

What will you do as Customer Success Manager?

In this role, you’ll partner with our customers to help them on their journey to success using the ChannelEngine platform. You’ll effectively maintain and develop long-lasting relationships with customers by understanding their needs, goals and challenges. You’ll work closely with them to develop their success plans: you’ll support and guide them to achieve their growth plans and key milestones.🚀

As a Customer Success Manager, you’ll be the voice of our customers - this means that you’ll be collaborating with several different departments within ChannelEngine to relay customer feedback, making sure their needs are heard and understood. In order to provide a high level of support, you’ll be analyzing customer data and you’ll be proactively advising customers based on it to help drive their growth. You’ll use your ecommerce knowledge and strategic thinking to make sure our customers succeed on several marketplaces.📈

Job requirements

What makes you the ideal Customer Success Manager?

  • Minimum 5 years of relevant work experience as Marketplace or Ecommerce manager, Customer Success Manager or Account Manager,

  • Experience managing enterprise level key accounts/customers,

  • Experience working with ecommerce or marketplaces,

  • Strategic, data-driven mindset to help customers with their success planning,

  • Great communication and interpersonal skills in English,

  • Currently living in (or close to) New York or Toronto.

Nice to have (but not essential)

  • Proficiency in other languages.

Why you’ll love working here

  • We offer a professional, yet informal work environment, where it’s easy for you to try new things, share your ideas, and make an impact

  • We have a continuous feedback culture to help you track your progress and facilitate your professional development 🎯

  • You’ll be working in an open and collaborative company with +/-260 colleagues of over 30 different nationalities 🌎

  • 🌈 Our Diversity & Inclusion Committee ensures ChannelEngine remains an inclusive and diverse workplace, where we embrace our differences, share a common sense of belonging and everyone feels free to be themselves ⚧️

  • We want to make sure everyone is supported mentally and emotionally which is why we provide free access to mental healthcare support

  • You’ll be granted equity benefits so that we can grow together 🌱

You’ve applied. What’s next?

We want all of our candidates to enjoy a smooth and efficient experience with us which is why we aim to get back to you regarding your application within 2 business days. The first step is a screening call with a member of the recruitment team. This is followed by two video meetings with a member of the Customer Success Team, the hiring manager, our VP of Revenue North America and our CRO. Our interview process tends to take +/-4 weeks to complete 💙