Team Lead Customer Onboarding

Job description

Would you like to lead a team of professionals who want to give their Customers the best possible Onboarding Experience in the most efficient and effective way?

As the Team Lead Customer Onboarding, your mission is to build and execute a seamless, smooth and quick Onboarding experience which delivers the best possible value to the customer. 


What you’ll be doing 

  • Designing and implementing Customer Onboarding plan aligned with Director of Delivery;

  • Setting clear team goals aligned with company/function goals;

  • Monitoring team performance and reporting on metrics; 

  • Overseeing day-to-day operation;

  • Developing effective and efficient workflows;

  • Acting as the first person to go to for people in the team to ask operational work-related questions or delegating this to a senior;

  • Creating an inspiring team environment with an open communication culture and a transparent, bottom-up, top-down horizontal information flow; 

  • Holding individual contributors accountable, conducting performance reviews and proposing salary raises to management;

  • Responsible for strengthening professional skills and knowledge of the team members and for their personal development;

  • Build upon ChannelEngine’s existing metrics to benchmark our team’s success and use analytics to guide decision-making for future growth; 

  • Partner with other teams on planning key initiatives to drive opportunities that make our customers more successful on marketplaces;

Job requirements

What you’ll need

  • A Bachelor/Masters Degree or equivalent experience;

  • Minimum of 8 years of working experience, preferably in an e-commerce environment;

  • Team lead experience;

  • Working experience in a client-facing position;

  • Marketplace experience;

What we can offer you

  • Number 1: working at a company that is at the forefront of the world of e-commerce and online marketplaces. You grow along with a fast-growing scale-up,

  • Lots of freedom! Whether it’s being able to pick up your bright ideas straight away or deciding upon your own working hours,

  • State-of-the-art tech: work with the latest technologies, business models and tools,

  • You will be working in a driven team that is passionate about creating the best customer experience possible,

  • Exciting opportunities to experience and grow into new functions;

  • We have a great working environment with fun colleagues, and lots of team activities,

  • Work in our modern office next to Leiden Central Station, with views across the city, or of course from home,

  • An attractive pension scheme.

About ChannelEngine

ChannelEngine is a fast-growing, e-commerce SaaS solution. We help brands, retailers and wholesalers find millions of new customers by connecting them to the biggest marketplaces around the world.

Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. Our clients include Bugaboo, Hunkemöller, Brabantia, Bosch, JDE, and Reckitt, to name just a few.

ChannelEngine is growing at a rapid pace and currently covers channels in Europe, North- and Central America, the Middle East, and Asia-Pacific. Our mission is to cover the globe. For this, we need to expand our teams with adventurous and ambitious people who want to shape the world of e-commerce with us.