Technical Writer

Job description

We are an international, fast-growing tech scale-up. You are a savvy, analytical technical writer.

Would you like to use your writing skills to support the 2,000 brands and customers of our e-commerce SaaS platform?

As our e-commerce platform grows, our documentation needs also grow. Hence we need you: a Technical Writer capable of comprehensively learning about our systems and documenting features, applying improvements, identifying dependencies and known issues, and everything in between. If you are experienced in technical writing and documentation at a senior level and want to make a difference for 2,000 brands and customers, join us in bringing our documentation to the next level.

Documentation and Learning play a key role in how our customers, partners, and colleagues take advantage of our platform’s many components, and at ChannelEngine we treat it as an essential part of our product. You’ll create high-quality and understandable internal and external documentation or content for our training courses. The goal is to make our products easier to use and to improve our customers’ success.

What you’ll be doing

  • Working with our Support and Development teams to attain an in-depth understanding of our e-commerce SaaS platform, and the documentation requirements that come with it,

  • Translating complex technical information into easily understandable information for customers, partners, and colleagues,

  • Producing high-quality technical documentation appropriate for its intended audience. You’re able to adapt your story to the customers’ level of understanding,

  • Writing crystal clear user content such as help articles, user guides, learning content, and tutorials,

  • Converting the input provided into clear user manuals and other digital content. Where possible, you’ll use existing texts and pictures to create new (media) content,

  • Expanding our knowledge base and maintaining the information architecture,

  • Creating technical content for our product documentation in accordance with industry requirements and applicable standards,

  • Technical input coordination with the stakeholders (project/product managers, reviewers, customers).

So… do we have your attention?

Job requirements

What you’ll need

  • Strong experience in the technical writing of software documentation. You understand the craft of technical writing, and how it differs from other types of writing,

  • Knowledge and experience in software development that you can apply to one or more of the following areas: RESTful APIs, integrations, deployments, documentation engineering (docs-as-code, localization), in-product assistance, and microcopy/UX writing,

  • Experience with e-commerce, markup languages, and GitHub are preferred, and the application of modular documentation techniques is a requirement,

  • A proactive, accurate, and consistent approach, and ability to handle several projects with short deadlines simultaneously,

  • A proven track record in creating and reviewing technical documentation (e.g. instruction manuals, white papers, datasheets, etc.),

  • Native, or near-native, level of English,

  • Availability to work 32-40 hours per week.

What we can offer you

  • Our awesome company and culture! We are a young, vibrant and international company playing a leading role in the world of e-commerce and online marketplaces,

  • As this is a new role, you'll make a lot of impact from the moment you start,

  • Great colleagues to work with! We are a fun and energetic mix of people who enjoy the work we do and the people we work with!

  • Plenty of cool events to keep your social calendar full,

  • State-of-the-art tech: we work with the latest technologies, business models and tools,

  • Ergonomic workstations, sit-stand desks and super-fast laptop with two monitors,

  • Work in our modern office in the heart of Leiden, just a short walk from Leiden Central Station, or from home.

About ChannelEngine

ChannelEngine is a fast-growing, e-commerce SaaS solution. We help brands, retailers and wholesalers find millions of new customers by connecting them to the biggest marketplaces around the world.

Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. Our clients include Bugaboo, Hunkemöller, Brabantia, Bosch, JDE, and Reckitt, to name just a few.

ChannelEngine is growing at a rapid pace and currently covers channels in Europe, North- and Central America, the Middle East, and Asia-Pacific. Our mission is to cover the globe. For this, we need to expand our teams with adventurous and ambitious people who want to shape the world of e-commerce with us.