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Senior Customer Success Manager

  • Toronto, Ontario, Canada
  • New York City, New York, United States
+1 more
Customer Success

Job description

We are looking for an experienced Customer Success Manager to join our Customer Success team! This team is responsible for building and maintaining strong relationships with our customers to ensure their success in the ever growing ecommerce landscape.⭐ You will be joining our team based in the US or Toronto to facilitate the growth of our North American customer base.

What will you do as Customer Success Manager?

In this role, you will partner with our customers to help them on their journey to success using the ChannelEngine platform. You will effectively maintain and develop long-lasting relationships with customers by understanding their needs, goals and challenges. You will work closely with them to develop their success plans: you will support and guide them to achieve their growth plans and key milestones.🚀

As a Customer Success Manager, you will be the voice of our customers - this means that you will be collaborating with several different departments within ChannelEngine to relay customer feedback, making sure their needs are heard and understood. In order to provide a high level of support, you will be analyzing customer data and you will be proactively advising customers based on it to help drive their growth. You will use your ecommerce knowledge and strategic thinking to make sure our customers succeed on several marketplaces.📈

Job requirements

What makes you the ideal Customer Success Manager?

  • Minimum 5 years of relevant work experience as Marketplace or Ecommerce manager, Customer Success Manager or Account Manager,

  • Experience managing enterprise level key accounts/customers,

  • Key focus on growing portfolio ARR,

  • Experience working with ecommerce or marketplaces,

  • Strategic, data-driven mindset to help customers with their success planning,

  • Great communication and interpersonal skills in English,

  • Currently living in (or close to) New York or Toronto.

Nice to have (but not essential)

  • Proficiency in other languages.

Why you’ll love working here

  • We offer a professional, yet informal work environment, where it’s easy for you to try new things, share your ideas, and make an impact

  • We have a continuous feedback culture to help you track your progress and facilitate your professional development 🎯

  • You’ll be working in an open and collaborative company with +/-260 colleagues of over 30 different nationalities 🌎

  • 🌈 Our Diversity & Inclusion Committee ensures ChannelEngine remains an inclusive and diverse workplace, where we embrace our differences, share a common sense of belonging and everyone feels free to be themselves ⚧️

  • We want to make sure everyone is supported mentally and emotionally which is why we provide free access to mental healthcare support

  • You’ll be granted equity benefits so that we can grow together 🌱

You’ve applied. What’s next?

We want all of our candidates to enjoy a smooth and efficient experience with us which is why we aim to get back to you regarding your application within 2 business days. The first step is a screening call with a member of the recruitment team. This is followed by two video meetings with members of the Customer Success Team, our VP of Revenue North America and our Global Director CSM. Our interview process tends to take +/-4 weeks to complete 💙